Refund and Returns Policy

Refund & Returns Policy

At OMAREK Smart Watches, customer satisfaction is important to us. If you are not fully satisfied with your purchase, we’re here to help.

Returns

Our return policy lasts 30 days from the date of delivery. If 30 days have passed since your purchase, unfortunately, we cannot offer a full refund or exchange.

To be eligible for a return:

Your smartwatch must be unused, in the same condition that you received it.
The item must be returned in its original packaging, including accessories, charging cable, manuals, and any included items.
A receipt or proof of purchase is required.

Non-Returnable Items

We cannot accept returns for:

Gift cards
Downloadable software or digital products
Personal care items or used wearable accessories
Any item that has been physically damaged due to misuse

Damaged or Defective Products

If your smartwatch arrives damaged or defective, please contact us within 7 days of delivery with photos of the issue. We will review the case and arrange a replacement or refund if approved.

Refunds

Once we receive and inspect your returned item, we will notify you via email regarding the approval or rejection of your refund.

If approved, your refund will be processed to your original payment method within 5–10 business days, depending on your bank or payment provider.